Lawrence NealeJan 7, 20203 minService Cost Ratio: Understanding Customer Profitability Having worked in an insurance company for almost 13 years, it always surprised me just how much we relied on the trusty Claims Loss Ratio...
Lawrence NealeNov 27, 20191 minMeasuring processes: maximising performanceWhen asked to describe a USP for Telos Analytics then it absolutely has to be the work we have done creating a 21st Century way of...
Lawrence NealeNov 27, 20192 minContinuous Improvement: Contact Drivers v Contact OutcomesFor continuous improvement in modern business, being able to understand customer contact is pretty much the holy grail. Too many...
