Lawrence Neale
Service Cost Ratio: Understanding Customer Profitability
Having worked in an insurance company for almost 13 years, it always surprised me just how much we relied on the trusty Claims Loss Ratio...
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Lawrence Neale
- Nov 27, 2019
- 1 min
Measuring processes: maximising performance
When asked to describe a USP for Telos Analytics then it absolutely has to be the work we have done creating a 21st Century way of...
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Lawrence Neale
- Nov 27, 2019
- 2 min
Continuous Improvement: Contact Drivers v Contact Outcomes
For continuous improvement in modern business, being able to understand customer contact is pretty much the holy grail. Too many...
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